Reports - WorkDo TicketGo Add-On

The Reports Add-On for TicketGo provides detailed insights into your support operations, helping you track performance, measure productivity, and make data-driven decisions. With easy-to-understand visual reports, you can monitor key metrics and continuously improve your customer support process.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

Transform your platform into a powerful analytics platform that tracks tickets, agents, customers, and satisfaction levels. Get actionable insights through comprehensive reports with flexible filtering to optimize your support operations. Make data-driven decisions to improve team performance and customer satisfaction across all support channels.

Check here : Smart Reports Add-On to Analyze Tickets, Agents & Response Times | Complete Tutorial

Advanced Ticket Analytics

Get complete control of your support tickets with easy-to-use Ticket Reports that help you see everything clearly. Make better decisions about your support team and help customers faster with clear, easy-to-read reports that show you exactly what's happening.

• Filter tickets by 7 days, this month, last month, this year, or custom dates
• Show ticket creation charts and which platforms send the most tickets
• Display assigned vs unassigned ticket counts

Agent Performance Intelligence

Track how well your support agents are doing with simple Agent Reports that show you everything you need to know. Get exact percentages of how many tickets each agent completes successfully, so you can praise good work and help agents who need support. You can also filter data by 7 days, this month, last month, this year, or custom dates

• Show individual agent ratings from their assigned tickets
• Display how many tickets each agent solves successfully
• Track workload distribution to ensure fair assignments

 Customer Behavior Insights

Learn about your customers with User Reports that show you who needs help most often and what they're asking for. Use this information to help your best customers even better, create better self-help options, and improve your support based on real customer behavior.

• Show the most active users by counting their total tickets
• Identify customers who need extra attention and support
• Convert customer data into smart business decisions

Smart Tag Analytics

Organize your support better with Tag Reports that show you which issues come up most often (available with Tags Add-On). Know which issues are growing or shrinking over time, so you can prepare better solutions and fix problems before they get bigger.

• Tag Distribution - shows the count of how many tickets use each tag
• Tag Trends - displays year wise chart of tag usage patterns
• Track common issues to prepare better solutions and fixes

 Rating Intelligence

Turn customer ratings into better support with Rating Reports that show you how satisfied your customers really are (available with Ratings Add-On). Use real customer feedback to celebrate success, fix problems, and build the kind of support that keeps customers coming back.

• Show average ratings for each agent based on ticket ratings
• Display the count of tickets for each star rating from 1-5
• Identify which agents make customers happiest overall

Check here : Documentation