Out Of Office - WorkDo TicketGo Add-On

The Out Of Office Add-On for TicketGo helps support teams manage availability and maintain smooth operations when agents are away. By setting out-of-office statuses, tickets can be automatically reassigned or flagged, ensuring no customer request goes unanswered.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Out of Office module in TicketGo allows agents to update their availability with a simple toggle. If an agent is unavailable, they can disable the Out of Office button, making it clear to both customers and admins that they are not currently active. This helps in ensuring a smooth ticket assignment process.

Check here : Out of Office Management in Ticketing Systems | Automate Support & Maintain Availability

Prevent Ticket Assignments to Unavailable Agents

When an agent marks themselves as out of office, admins and customers will see this status while creating a ticket. This prevents tickets from being assigned to unavailable agents, reducing delays in customer support. It ensures that all tickets are directed to active agents who can respond promptly.

Enhance Customer Experience with Faster Responses

With the Out of Office module, customers don’t have to wait for unavailable agents. Their tickets are always assigned to active agents, leading to faster response times and a better customer experience. Keeping communication clear and transparent helps in building trust and satisfaction.

Check here : Documentation