Send & Close - WorkDo TicketGo Add-On

The Send & Close add-on for TicketGo streamlines your support workflow by allowing agents to send a reply and close a ticket instantly in a single action. This feature eliminates the need to perform multiple steps, saving time and ensuring faster ticket resolution.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Send and Close module in TicketGo allows you to close a ticket automatically when you send a reply. This means that as soon as your response is sent, the ticket status changes to "Closed" without needing any extra steps.

Check here : Send & Close Feature for Support Tickets | Resolve Customer Issues Faster & Efficiently

Automatic Ticket Closure

When this feature is enabled, the ticket will be marked as "Closed" immediately after you send a reply. This removes the need to manually update the status, ensuring a faster and smoother workflow.

Saves Time and Effort

By using Send and Close, support teams can quickly handle and close tickets without extra clicks. This is especially helpful when resolving a high volume of support requests, allowing agents to focus on new issues.

Check here : Documentation