Support Ticket – WorkDo Dash SaaS Operation Add-On

The Support Ticket – WorkDo Dash SaaS Operation Add-On enhances your SaaS platform by enabling users to submit, track, and manage support tickets with ease. Featuring threaded replies, file attachments, dynamic forms, and a categorized FAQ-based knowledge base, this add-on streamlines customer support and internal operations—boosting efficiency, communication, and reducing repetitive queries through self-service support tools.

Note: This is an addon for WorkDo Dash SaaS, not a standalone script.

WorkDo Dash SaaS - Open Source ERP with Multi-Workspace

This Support Ticket Add-On is a fully featured design to streamline customer service and internal support operations. It allows users to submit and track support tickets, communicate with staff via threaded replies, and attach relevant files. The system includes dynamic form creation, category-based organization, and a searchable knowledge base with FAQs. With flexible field management and detailed ticket tracking, it enhances support efficiency while reducing repetitive queries through self-help content.

Check Here: Guide to Integrating the Support Ticket Module with Dash SaaS | Complete Explanation

Ticket Submission System

Users can submit tickets by entering their name, email, subject, and account type. Each ticket is assigned a unique ID, and users can describe their issue in detail and upload attachments for better clarity.

1. Create a ticket using a capable link from the dashboard
2. Automatically generates a unique ID for every new ticket
3. Allows users to write a subject and full description of their issue
4. Supports uploading attachments like documents or images
5. Assigns a status (e.g., open, closed) to track resolution progress

Interactive Ticket Replies

Users and staff can communicate through threaded replies under each ticket. Each reply includes a message, sender info, and optional attachments, maintaining a full conversation history.

1. Links each reply to its corresponding ticket for context
2. Accepts attachments with each reply to support detailed communication
3. Tracks whether the message was sent by the user or support staff
4. Enhances clarity and transparency in customer support exchanges
5. Users can submit ticket replies directly from the front side

Category-Based Management

Support tickets can be grouped using colored categories. This improves organization, allowing support teams to filter, prioritize, and route tickets based on the type of issue reported.

1. Create predefined categories to classify ticket types
2. Assign color tags to distinguish categories visually
3. Link incoming tickets to the appropriate category automatically
4. Helps teams prioritize and handle tickets based on type

Dynamic Form Builder

Easily create and manage dynamic fields for ticket forms. Fields can be reordered, customized, and set as required. This allows for fully customizable ticket submission forms suited to different business needs.

1. Add custom fields to the ticket form using different input types like text
2. Adjust field width for better form layout and visual flow
3. Enable or disable fields without deleting them permanently
4. Mark fields as required to ensure critical data is captured

FAQ Management

FAQ stands for "Frequently Asked Questions." It is a list of common questions and their corresponding answers that are anticipated to be asked by users, customers, or visitors about a particular topic, product, service, or organization.

1. Create frequently asked questions with descriptive titles
2. Update or manage FAQ content as business needs change
3. Reduce recurring queries by providing self-help options
4. Maintain a centralized list of common issues and solutions