Office Hours - WorkDo TicketGo Add-On

The Office Hours Add-On for TicketGo allows you to define your business working hours, ensuring that customer queries and tickets are managed with clear time expectations. Tickets created outside of your office hours can be flagged, scheduled, or assigned accordingly—helping your team stay organized and avoid missed SLAs.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Office Hours Module in TicketGo allows businesses to set their working hours for each day of the week. This helps customers know when your support team is available. By defining your office hours, you ensure that customers are aware of your business’s availability before they create a support ticket.

Check here : Office Hours Setup for Ticketing Systems | Manage Support Availability & Agent Scheduling

Inform Customers About Off-Hours

If a customer tries to create a ticket outside of your working hours, they will see a message on the frontend. You can customize this message by entering a reason in the provided box. This way, customers are informed about why support is unavailable at that time, reducing confusion and unnecessary waiting.In case of a scheduled day off, the system automatically displays the same message to customers when they attempt to create a ticket. This ensures that your customers know in advance that your support team is not available, making communication smoother and more transparent.

Flexible Ticket Submission Settings

The module includes a toggle button that gives businesses control over ticket creation outside office hours. If the button is enabled, customers can still create support tickets at any time, even on days off or outside working hours, while the notice remains visible. This allows businesses to receive tickets in advance and respond once they are back online.

Check here : Documentation