Auto Reply - WorkDo TicketGo Add-On

The Auto Reply Add-On for TicketGo enhances your customer support by sending instant automated responses whenever a new ticket is created. This ensures customers know their request has been received and sets the right expectations while your team prepares to respond.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

Customers often feel uncertain when they don’t receive an immediate response after submitting a query. The Auto Reply module addresses this concern by instantly sending a predefined message, confirming that the support team has received the request. This automated message provides clarity and sets the right expectations regarding response time.

Check here : Auto Reply Setup for Ticketing Systems | Improve Customer Response Time & Satisfaction

Customizable Auto Replies

Every business has its own communication style, and the Auto Reply module allows users to customize messages accordingly. Support teams can tailor responses to include company branding, polite greetings, estimated resolution times, or additional instructions. This flexibility ensures that customers receive professional and informative messages suited to their needs.

Easy Configuration and Management

Setting up and managing the Auto Reply module is simple and user-friendly. Admins can enable, disable, or modify auto replies directly from the system settings without requiring technical expertise. This allows businesses to adjust responses as needed, ensuring relevant and up-to-date information is communicated to customers.

Check here : Documentation