WhatsApp (Twilio) - WorkDo TicketGo Add-On

The WhatsApp (Twilio) Add-On for TicketGo integrates WhatsApp messaging via Twilio into your helpdesk, allowing customers to connect with your support team directly on WhatsApp. All messages are converted into tickets, ensuring seamless communication and centralized support management.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The WhatsApp Twilio Module in TicketGo enables businesses to send automated notifications to users, keeping them informed about their ticket status. Whether it’s a new ticket creation, an update, or a resolution message, users receive real-time alerts on WhatsApp. This automation reduces manual effort and ensures that customers stay updated without needing to check the platform frequently.

Check here : How to Integrate WhatsApp via Twilio | Automate Support Ticket Messaging

Whatsapp API Integration

This module seamlessly integrates with Whatsapp’s API, allowing businesses to use their WhatsApp-enabled Twilio number for communication. Users can configure their Twilio credentials, such as Account SID and Auth Token, within TicketGo to establish a secure connection. Once integrated, the system ensures smooth and reliable message delivery, leveraging Twilio’s robust infrastructure for high performance.

Two-Way Communication

Unlike traditional notification systems, this module supports two-way communication, allowing users to respond to messages directly via WhatsApp. This feature enables support teams to engage with customers in real time, providing clarifications, answering queries, and ensuring a smoother resolution process. This interactive approach enhances user satisfaction and reduces response times.

Check here : Documentation