Rocket Chat - WorkDo TicketGo Add-On

The Rocket Chat Add-On for TicketGo connects your helpdesk with Rocket.Chat, enabling your team to manage tickets and customer conversations directly within your collaboration platform. This integration streamlines workflows, reduces context switching, and boosts team productivity.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Rocket.Chat integration in TicketGo provides real-time notifications for key ticketing events, ensuring your team stays informed and responsive. With this integration, TicketGo users can receive immediate updates within RocketChat channels about important ticket activities. This keeps all relevant stakeholders informed without having to leave the chat platform, making it easier to handle customer support and streamline communication.

Check here : How to Integrate RocketChat with your Support System | A Step-by-Step Guide for Ticketing Support

Configuring RocketChat Notifications

Setting up RocketChat notifications in TicketGo requires configuring the integration through API credentials and linking it to your RocketChat instance. During the setup, you will define which ticket events should trigger notifications and choose the relevant RocketChat channels where these alerts will be sent. Once everything is set up, TicketGo will automatically push notifications to RocketChat based on the configured events.

Best Practices for Managing Notifications

To ensure your team receives only the most relevant updates, we recommend configuring notifications based on team roles and ticket priorities. For instance, you could set up dedicated channels for different departments to receive ticket-related updates based on urgency. Additionally, by focusing on key notifications, you can avoid information overload and maintain clear communication within RocketChat.

Check here : Documentation