Ratings - WorkDo TicketGo Add-On

The Ratings add-on for TicketGo enables customers to rate their support experience, helping businesses gather valuable feedback on service quality. By tracking ratings, support teams can measure performance, identify areas for improvement, and enhance customer satisfaction. This add-on ensures transparency, accountability, and better service management.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Ratings Module in TicketGo makes it easy to gather valuable customer feedback. Once enabled, you can send automated rating requests to your customers, allowing you to collect insights at critical moments during the ticket process. This helps you understand customer satisfaction with minimal effort, streamlining feedback collection.

Check here : Ratings Integration for Support Tickets | Collect & Analyze Customer Feedback

Flexible Rating Options

The Ratings Module offers a range of customizable rating options, including New Ticket, In Progress, On Hold, Closed, and Resolved. You can choose the stage at which you want to gather customer feedback, allowing you to focus on specific areas of the ticket lifecycle that matter most to you. Whether it's right after a ticket is created or after it’s resolved, you can collect the most relevant feedback.

Capture Timely Insights

By selecting the appropriate rating stage, you can capture customer feedback exactly when it's most valuable. For example, you may send a rating request after a new ticket is created to gauge initial customer impressions, or after a ticket is marked as resolved to assess satisfaction with the resolution. This helps you stay on top of your service quality and customer satisfaction in real time.

Enhance Customer Satisfaction

The feedback you receive through the Ratings Module can provide key insights into customer satisfaction, allowing you to make informed improvements to your processes. By understanding how customers feel at various stages, you can identify pain points and enhance your ticket management system. This leads to better service, happier customers, and improved customer retention.

Check here : Documentation