Mail2Ticket - WorkDo TicketGo Add-On

The Mail2Ticket add-on for TicketGo converts customer emails into support tickets automatically, making issue tracking and resolution effortless. This integration ensures that no query is missed, while giving your support team a centralized system to manage email-based requests efficiently. With Mail2Ticket, handling customer communication becomes faster, smarter, and more organized.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

Mail2Ticket makes customer support easier by converting incoming emails into organized support tickets. You can reply directly from TicketGo, keeping all conversations in one place without switching apps. It supports most email providers, and setup is quick and easy, no technical skills required. Stay on top of every request without missing a beat, and improve response times with a more streamlined workflow.

Check here : Convert Emails to Support Tickets Automatically | Mail2Ticket Add-On Full Guide

Email to Ticket Automation

The Mail2Ticket Add-On transforms incoming emails into support tickets automatically within your TicketGo system. By configuring your IMAP settings including mail server, port, username, password, and encryption type, you establish a seamless connection between your email inbox and ticket system. This integration eliminates the need for manual ticket creation, ensuring all customer inquiries received via email are properly tracked and managed in your support workflow. Once properly set up, the system continuously monitors your designated support email address and converts new messages into actionable tickets for your team.

• Gmail
• Outlook

Support for Multiple Email Providers

Mail2Ticket works with both Gmail and Outlook, making it compatible with the most popular email services. For Gmail users, simply enter your IMAP credentials and start converting emails to tickets immediately. Outlook users can connect using either standard IMAP settings or OAuth integration for enhanced security. The Add-On supports various authentication methods including app passwords for accounts with two-factor authentication enabled. Whether your team uses corporate email addresses or personal accounts, Mail2Ticket adapts to your existing email Gmail, and Outlook infrastructure without requiring system changes.

Emails Become Tickets Instantly

With Mail2Ticket, managing customer emails becomes much easier. As soon as a customer sends an email to your support address, the system automatically turns it into a support ticket. These tickets are then added directly to the conversation page, where the assigned users can easily reply to that ticket. It also helps you avoid problems like missing important emails or accidentally replying to the same message twice. Every customer message is tracked properly, so nothing slips through the cracks, and every inquiry gets a timely and professional response.

Check here : Documentation