WhatsApp API - WorkDo TicketGo Add-On

The WhatsApp API Add-On for TicketGo integrates the world’s most popular messaging platform directly into your support system, enabling seamless two-way communication with customers via WhatsApp. This ensures faster responses, improved accessibility, and a more personalized support experience.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The WhatsApp API Integration in TicketGo brings seamless communication to businesses by enabling them to interact with customers through WhatsApp. This integration allows businesses to send instant notifications, ticket updates, and personalized messages directly to users, enhancing both the speed and reliability of customer interactions. By leveraging the WhatsApp API, businesses can streamline their ticketing processes and provide timely, efficient communication to their customers.

Check here : WhatsApp API Integration | Automate Customer Support Tickets & Messaging

Automated Ticket Notifications

With the WhatsApp API, TicketGo can automate notifications for various ticket-related events, such as ticket creation, status updates, and resolution notifications. Customers receive instant alerts via WhatsApp, keeping them informed in real-time. Whether it's an update on a ticket’s progress or a confirmation of ticket closure, customers can easily stay up-to-date without having to check the platform. This automation saves time for businesses and ensures a smoother, more organized experience for customers.

Two-Way Communication for Enhanced Support

The WhatsApp API integration in TicketGo supports two-way communication, allowing users to interact directly with the support team. Customers can reply to ticket updates, ask for clarifications, or provide additional details, all through WhatsApp. This direct and efficient line of communication enhances the support experience, ensuring that queries are addressed promptly and reducing response times. With two-way messaging, businesses can deliver personalized, real-time support to users, improving overall satisfaction.

Check here : Documentation