Telegram - WorkDo TicketGo Add-On

The Telegram Add-On for TicketGo integrates your helpdesk with Telegram, allowing customers to create and manage tickets directly through the messaging app. Support teams can respond to queries in real time while keeping all interactions organized inside TicketGo.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Telegram integration with TicketGo provides a powerful and efficient way to stay connected with your support system. By linking Telegram to TicketGo, businesses can receive real-time notifications for critical events, ensuring quick responses and better service management. Whether it's task assignments, ticket updates, or invoice modifications, this integration keeps you informed instantly. The setup process is straightforward, allowing administrators to configure their Telegram credentials effortlessly and start benefiting from immediate notifications.

Check here : Telegram Integration for Instant Ticket Updates | Improve Customer Support

Real-Time Notifications for Instant Updates

With Telegram integration, you receive instant alerts about essential activities, such as new user registrations, ticket assignments, replies, and closures. This ensures that your support team stays updated and can address issues proactively. Customizable notification preferences allow businesses to choose which events trigger alerts, ensuring that only relevant updates are received. This feature streamlines communication and enhances productivity by minimizing delays in response time.

Effortless Two-Way Communication

This integration offers a two-way communication channel between support agents and customers. Users can send messages directly via Telegram, and these messages automatically generate support tickets within TicketGo. This efficient exchange of information enhances customer engagement, providing a convenient way for users to interact with support teams. Agents can also respond to inquiries from Telegram, ensuring a smooth and effective resolution process without requiring customers to leave the messaging app.

Check here : Documentation