Chat Pin - WorkDo TicketGo Add-On

The Chat Pin Add-On for TicketGo gives your support team the ability to pin important messages within a ticket conversation. This ensures that key information—like troubleshooting steps, important updates, or ticket resolutions—remains easily accessible to both agents and customers throughout the chat.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The ChatPin module in TicketGo provides a straightforward way to prioritize and highlight important conversations within the system. By enabling this feature, users can pin specific conversations to the top of the list, ensuring that high-priority tickets or urgent discussions are always visible and easily accessible. This helps teams stay organized and focused on the most important conversations, preventing them from being overlooked among others. The ChatPin module is a simple yet effective tool for managing workflows and ensuring that critical issues are addressed in a timely manner.

Check here : How to Use Chat Pin Integration | Keep Important Ticket Conversations Easily Accessible

Benefits of Using the ChatPin Module

The ChatPin module offers several key benefits for businesses using TicketGo. By pinning important conversations, users can ensure that high-priority tickets are always visible and addressed quickly, improving response times and customer satisfaction. This feature helps to keep ticket management organized, preventing important issues from being buried under less urgent tasks. With the ability to pin conversations, agents can stay focused on the most critical matters, which enhances overall workflow efficiency.

Resolving Issues with the ChatPin Module

If the ChatPin feature is not working as expected, first ensure that the module is enabled in your TicketGo account. If pinned conversations aren’t staying at the top or are behaving unexpectedly, check if there are any settings that may be affecting the visibility of pinned chats. Additionally, make sure that the user interface is functioning correctly. If issues continue, the TicketGo support team is available to assist and ensure that the ChatPin module works smoothly, allowing you to manage high-priority conversations effectively.

Check here : Documentation