Tags - WorkDo TicketGo Add-On

The Tags add-on for TicketGo allows you to categorize and organize support tickets with custom tags. By tagging tickets based on priority, issue type, or department, support teams can streamline workflows, improve searchability, and resolve queries faster. This add-on makes ticket management more efficient and structured.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

Adding and managing tags is simple. Agents can create, edit, or remove tags as needed. You can assign tags when creating a ticket or update them later if necessary. If your business process changes, you can easily modify tags to keep everything up to date. Color-coded tags make it even easier to recognize different types of tickets at a glance, improving the way you handle support requests.

How to Use Tags Integration for Ticketing | Organize & Manage Support Cases Efficiently

Easily Organize Your Tickets

The Tags Module in TicketGo helps you keep your tickets organized by adding simple labels called tags. These tags make it easy to sort and manage tickets based on their type, priority, or department. Instead of searching through a long list of tickets, you can quickly find what you need using tags. This makes ticket management smoother and helps your team respond faster to customer requests.

Improve Team Collaboration

Tags help team members understand ticket details quickly. With properly labeled tickets, it’s easy to assign them to the right person or department. This avoids confusion, speeds up the response process, and makes sure each ticket goes to the right place. As a result, your team can work more efficiently, and customers get quicker resolutions to their issues

Provide Better Customer Support

A well-organized ticketing system means better service for your customers. When tickets are sorted using tags, urgent matters can be handled faster, and common issues can be addressed more efficiently. Customers will receive timely responses, and support teams can ensure every request is handled properly. This leads to higher customer satisfaction and a more professional support experience.

Check here : Documentation