Save Reply - WorkDo TicketGo Add-On

The Save Reply Add-On for TicketGo empowers support teams to create and use predefined response templates for common queries. Instead of typing the same answers repeatedly, agents can instantly insert saved replies, making ticket handling faster, more consistent, and error-free.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

Creating a saved reply is super easy. Just add a title and description, and you're done! Once saved, your reply will always be there for you to use. No need to type out the same message again—just select it and send it instantly.

Check here : How to Set Up Save Reply Integration | Speed Up Support Ticket Responses

Save Time with Ready-Made Replies

The Save Reply module in TicketGo helps you respond to common customer queries quickly and efficiently. Instead of typing the same reply over and over, you can save your response once and use it whenever needed. This makes handling support tickets faster, easier, and more consistent.

Quick Access from the Conversation Page

After saving your reply, it will appear as a button on the conversation page. When you get a similar question, simply click the button, and your saved reply will appear. This saves you time and effort, making support conversations smoother and more efficient.

Stay Consistent and Avoid Mistakes

Using saved replies ensures that every response is accurate and consistent. No more worrying about typing errors or forgetting important details. Whether you're answering FAQs, providing order updates, or handling technical issues, your team can send clear and professional replies every time.

Improve Efficiency and Customer Satisfaction

With the Save Reply module, your support team can work faster and handle more tickets without extra effort. This means quicker responses for customers and less work for your team. A simple click can make a big difference in improving both productivity and customer experience.

Check here : Documentation