Plivo - WorkDo TicketGo Add-On

The Plivo – TicketGo Add-On integrates Plivo’s powerful cloud-based SMS and messaging capabilities directly into TicketGo, making it simple to keep agents, admins, and customers informed with real-time notifications. 

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Plivo integration within TicketGo allows businesses to receive and send SMS notifications for crucial ticket events, ensuring real-time updates across agents, admins, and customers. By leveraging Plivo’s messaging API, you can keep everyone in the loop, whether it's notifying agents about incoming tickets or informing customers about ticket status changes. The integration enhances customer service efficiency by automating notifications and improving communication flow without needing additional tools.

Check here : Integrate Plivo for SMS Ticket Alerts | Enhance Support Ticket Responses

Setting Up Plivo Notifications in TicketGo

Integrating Plivo into TicketGo involves configuring the system to send SMS alerts based on ticket events. Users must input their Plivo API credentials in TicketGo and define specific triggers for SMS notifications. Once set up, TicketGo will automatically send alerts to agents, customers, and admins based on the configured events. This ensures that no important updates are missed, and the communication remains clear and effective.

Optimizing Plivo Notifications for Efficiency

For maximum effectiveness, businesses should tailor their notification settings based on user roles and ticket priorities. For example, setting separate notification groups for agents, admins, and customers ensures each party only receives the most relevant updates. Customizing which events trigger notifications—such as prioritizing urgent tickets—can further improve workflow and reduce unnecessary distractions.

Check here : Documentation