Mobile Service Management - WorkDo Dash SaaS Industrial Solutions Add-On

Mobile Service Management – Dash SaaS Add-On is a dynamic solution crafted to manage and streamline field-based or mobile service operations. Ideal for businesses with on-site technicians, this add-on enables efficient scheduling, real-time dispatching, GPS tracking, and job status monitoring—all from a centralized dashboard. With features like customer appointment booking, digital work orders, and mobile access, service teams can operate on-the-go with increased accuracy and productivity. Boost field performance, reduce delays, and deliver superior service with this all-in-one mobile service management tool.

Note: This is an addon for WorkDo Dash SaaS, not a standalone script.

   WorkDo Dash SaaS - Open Source ERP with Multi-Workspace

Optimize your mobile service workflow with the Mobile Service Management Add-On. Users can effortlessly submit service requests through the frontend, while admins can review, approve, and assign technicians for issue resolution. The system supports end-to-end service handling, including technician assignment, inventory tracking, invoice generation, and secure customer payments. Simplify your entire mobile repair workflow with a seamless, centralized solution.

Check here : Mobile Service Management Integration | Your Complete How-To Guide!

Businesses Where Appointments Are Commonly Necessary Include

• Tracking Service Status
• Service Contracts Management
• SLA (Service Level Agreement) Policies
• Customer Feedback Collection
• Repair and Maintenance Scheduling
• Manage Pending Requests
• Service History Tracking
• System Setup

Elevate Your Customer Service Experience

Enhance and streamline your mobile service operations with Mobile Service Management Integration. This powerful Add-On allows businesses to efficiently handle customer service requests from submission to resolution—all from a single, mobile-friendly platform. Admins can approve or reject requests, assign technicians, track spare parts inventory, generate invoices, and manage secure payments with ease.

• End-to-End Service Request Lifecycle Management
• Admin Approval and Rejection of Service Requests
• Integrated Spare Parts Inventory Tracking and Usage

Seamless Technician Assignment

Assigning technicians to service requests becomes a breeze with Mobile Service Management Integration. Service managers can easily match technicians with tasks based on skill set, availability, and proximity to customer locations. This ensures timely response and resolution of customer issues, enhancing overall service quality.

• Admin-Controlled Assignment Panel for Manual Overrides
• Automated Technician Assignment Based on Skill and Availability
• Balance Technician Workload for Optimized Task Distribution

Service Live Tracking

Enhance your mobile service management with our cutting-edge Live Tracking feature. Monitor every step of the service process in real time, from request acceptance to parts integration and testing. You can create the tracking status dynamically from the system setup. Streamline your operations, improve efficiency, and keep clients informed with transparent, live updates. Elevate your service experience with our comprehensive tracking solution.

• Track Service Request Status in Real Time Seamlessly
• Intuitive, Customer-Friendly Tracking Interface with Live Updates
• Admins and Technicians Can Instantly Update Service Status

Invoice Creation

Our Mobile Service Management Add-On now supports streamlined invoice creation for mobile service requests. Generate accurate invoices effortlessly, ensuring a smooth billing experience. Simplify your operations and enhance efficiency with this powerful feature.

• Use Customizable Invoice Templates for Professional Billing Output
• Send Invoices Directly to Customers via Email Instantly
• Access Complete Invoice History for Each Service Request
• Easily Apply Taxes and Discounts to Invoices Automatically

Service History

Access comprehensive service history records to track previous service requests, technician assignments, and completed work. This feature allows for better management of recurring issues and offers valuable insights for future service planning.

• View Detailed Logs of All Past Service Requests
• Track Which Technicians Were Assigned to Each Request
• Store and Access Technician Notes for Every Service

Service Contracts

Easily manage service contracts with customers, including terms, renewal dates, and contract-specific details. This integration ensures that all service agreements are tracked, helping businesses maintain strong client relationships and timely renewals.

• Create and Manage Customer Contracts with Full Control
• Define Custom Terms for Each Client's Service Agreement
• Access the Complete History of All Previous Client Contracts

SLA Policies

Define and monitor SLA (Service Level Agreement) policies to ensure timely resolution of service requests. The SLA Policies feature allows you to set and track performance standards, helping to maintain service quality and client satisfaction.

• Create and Manage SLA Policies for Service Requests
• Set Custom Response Time Goals Based on Priorities
• Define Resolution Time Targets to Meet Client Expectations

Check here : View WorkDo Dash SaaS Documentations

Check here : Explore WorkDo Dash SaaS User Manual

Check here : How to install Dash Add-On