Zita SMS - WorkDo TicketGo Add-On

The Zita SMS Add-On for TicketGo integrates Zita SMS messaging into your helpdesk, allowing you to send and receive SMS messages directly from TicketGo. Every SMS interaction is automatically converted into a ticket, ensuring smooth, trackable, and efficient communication with customers.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

ZitaSMS is a robust SMS gateway that allows businesses to send transactional and promotional messages efficiently. Integrating ZitaSMS with TicketGo enhances communication by enabling automated notifications, ticket updates, and alerts via SMS. This integration ensures that users stay informed about their tickets in real time without relying solely on email or in-app notifications.

Check here : ZitaSMS Integration for Support Tickets | Set Up Notifications & Improve Communication

Setting Up ZitaSMS in TicketGo

Configuring ZitaSMS in TicketGo is a straightforward process. Users need to enter their ZitaSMS API credentials within the TicketGo settings to establish a secure connection. Once integrated, administrators can define SMS templates for various ticket events, such as ticket creation, status changes, and resolution updates. Proper configuration ensures smooth message delivery and enhances customer experience.

Enhancing Customer Support Efficiency

By integrating ZitaSMS, TicketGo ensures that customers receive timely responses and updates regarding their tickets, reducing the need for follow-ups. The instant nature of SMS improves response times and enhances overall support efficiency. This integration is especially useful for businesses that prioritize quick issue resolution and seamless customer interactions.

Check here : Documentation