WhatsApp Chatbot & Chat - WorkDo TicketGo Add-On

The WhatsApp Chatbot & Chat add-on for TicketGo enables businesses to provide real-time customer support directly on WhatsApp. With an intelligent chatbot, customers can get instant replies to common queries, while live chat allows seamless interaction with support agents. This integration ensures faster response times, improved engagement, and convenient ticket management through the world’s most popular messaging app.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The WhatsApp Chatbot Addon in TicketGo enables customers to create support tickets effortlessly through WhatsApp. Instead of navigating through a website or app, users can simply send a message detailing their issue, and the chatbot will capture the necessary information to generate a ticket. This eliminates long wait times and ensures that queries are logged into the system instantly, allowing for a quick and efficient resolution process.

Check here : How to Set Up WhatsApp ChatBot | Chat Integration in TicketGo

Real-Time Updates and Notifications

Keeping track of support tickets has never been easier. Once a ticket is created, customers receive real-time updates through WhatsApp, including responses from support agents, ticket status changes, and resolutions. This ensures that customers are always informed without needing to check emails or log into separate portals. The chatbot provides a smooth communication channel that enhances transparency and customer satisfaction.

Managing Credentials and Secure Integration

To enable WhatsApp chatbot functionality, TicketGo requires specific credentials, including a Webhook URL, Phone Number ID, Access Token, and registered Phone Number. The Webhook URL connects the chatbot to WhatsApp, ensuring real-time communication. The Phone Number ID uniquely identifies the WhatsApp business account, while the Access Token acts as a secure authentication key, allowing the system to send and receive messages on behalf of the business. It is crucial to keep these credentials confidential to prevent unauthorized access.

Check here : Documentation