Twilio - WorkDo TicketGo Add-On

The Twilio Add-On for TicketGo allows you to connect your helpdesk with Twilio’s powerful communication platform, enabling SMS-based ticketing and notifications. With this integration, you can reach customers instantly, keep them updated, and ensure smoother communication outside of email or chat.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The Twilio integration in TicketGo revolutionizes how you communicate with your customers, making it easier than ever to stay connected through SMS. By automating ticket updates, notifications, and alerts, Twilio ensures that your team and customers are always on the same page, without the need for constant manual updates. From the moment a ticket is created to when it's resolved, Twilio keeps your communication streamlined and efficient, saving your team valuable time while enhancing the customer experience.

Check here : How to Integrate Twilio for Automated SMS Ticket Notifications | Step-by-Step Guide

Boost Team Productivity with Real-Time SMS Alerts

With the Twilio integration, you can receive real-time SMS notifications for every important update within TicketGo, ensuring that your team can act immediately on new tickets, ticket assignments, and status changes. This instant access to critical information allows for faster decision-making, reducing delays and boosting overall productivity. With Twilio, you’ll never miss an important update, ensuring that your team is always one step ahead.

Enhance Customer Experience with Automated Notifications

Twilio’s automated SMS notifications keep your customers informed every step of the way. Whether it’s an update on their ticket status, a reply from your support team, or a resolution notification, customers will always know where things stand. This transparency builds trust and satisfaction, providing your customers with the timely, personalized communication they expect.

Check here : Documentation