Call Hub – WorkDo Dash SaaS Communication Add-On

Call Hub – Dash SaaS Add-On is an advanced call management solution that centralizes voice communications for sales, support, and internal teams. With features like call logging, call history, contact sync, and real-time tracking, it enhances customer interactions and operational efficiency. Fully integrated with the Dash SaaS ecosystem, it’s ideal for CRM, support desks, and outbound call campaigns.

Note: This is an addon for WorkDo Dash SaaS, not a standalone script.

   WorkDo Dash SaaS - Open Source ERP with Multi-Workspace

The Call Hub Add-On centralizes and tracks all your communication activities across multiple Add-Ons like HRM, CRM, Accounting, and more. Whether it's a call or an SMS, it lets you assign responsible users, record communication durations, and instantly contact clients or staff with one click. With support for custom messages and real-time logging, the Add-On ensures faster and more efficient interactions within your business system.

Check here : Call Hub Integration | Seamless Conversations, Every Call | Dash SaaS Tutorial

Call Hub Add-On for Seamless Communication

The Call Hub Add-On seamlessly connects communication workflows across multiple industries and departments. It centralizes your call activity into one unified hub, empowering your team with consistent, structured communication.

Complete Call Tracking

The Call Hub Add-On allows you to log and manage all call activities across your system. You can record details such as who made the call, who received it, the type and direction of the call, and a brief subject and description. Each call entry is stored with a timestamp for tracking purposes, helping teams maintain clear communication records. This system ensures no conversation is missed, with every interaction documented and accessible when needed.

• Track caller and user with full direction and type
• Include subject, description, and automatic time records
• Log complete call details linked to each user
• Maintain accurate call records for internal communication tracking

Advanced Call Logging

The system supports extended details for each call entry, such as contact information, phone number, call duration, and assigned team members. You can also log the priority, importance, and completion status of each call. Real-time start and end times are recorded to help analyze call efficiency and performance. Notes can be added to provide extra context, and responsible users can be assigned to follow up or manage the conversation.

• Record duration using start and end timestamps automatically
• Set call priority, importance, and completion for tracking
• Assign users to manage or follow up call actions
• Store notes for context and future reference easily

Flexible Communication Setup

The system supports custom classification of call types, allowing you to define different categories based on your needs. Each area of your operation can be connected with a call-handling structure and associated model name if needed. This setup ensures that calls are stored and filtered correctly, depending on the business flow they are related to. With company-level grouping, the setup works seamlessly across teams.

• Define custom call types for different communication purposes
• Assign each category to operational flows with flexibility
• Optional model linkage for advanced data structuring needs
• Use type-based grouping for clearer system organization

Reporting

The Call Hub Add-On provides a clear comparison between call and SMS activities. Users can track communication trends weekly or monthly, helping teams understand usage patterns and improve planning. This functionality helps identify usage patterns, optimize communication strategies, and ensure better resource planning.

• View Call vs SMS activity insights
• Filter reports by weekly or monthly range
• Identify peak communication periods
• Analyze team engagement effectiveness

Check here : View WorkDo Dash SaaS Documentations

Check here : Explore WorkDo Dash SaaS User Manual

Check here : How to install Dash Add-On