API - WorkDo TicketGo Add-On

The API Add-On for TicketGo enables seamless integration with third-party applications, giving businesses the flexibility to extend TicketGo’s functionality and build custom workflows. With secure and well-documented APIs, you can connect TicketGo with CRMs, ERPs, or any external system to streamline your support operations.

Note: This is an addon for WorkDo TicketGo - Support Ticket System, not a standalone script.

TicketGo - Support Ticket System

The API Add-On of TicketGo allows system-to-system communication through a defined set of API endpoints. With this Add-On, you can perform login and logout actions, fetch the required fields for creating a ticket, store ticket data, search for existing tickets using specific values, and reply to tickets in real time.

Check here : No-Code API Generation for Your System | API Add-On Guide

Login and Logout Flow

The process begins with login, where either an admin or an agent can use the login API to receive a token. This token is used to access all authentication APIs. Without it, no data can be viewed or submitted. The logout API is used to end the session and remove the token. This flow ensures that each request is tracked and controlled through proper login and logout management.

Create Ticket and Store View

The ticket request data API helps fetch all available custom fields that are used while creating a ticket. This makes it easy to prepare the required data structure before submission. Once the data is ready, the ticket store API can be used to submit the ticket. If pusher settings are enabled, the ticket and any conversations will appear in real time. Without a pusher, the admin needs to refresh the page manually to view new ticket entries. This setup gives flexibility to choose between live updates or manual tracking based on system preferences.

Ticket Search and Reply

To find a specific ticket, the search API can be used by entering the ticket number and the associated email address. This returns the full ticket data if the values match. For ongoing conversations, the ticket reply API allows admins and assigned agents to reply directly, with responses appearing live if they are logged in. The ticket auth reply API ensures that only authenticated users with valid login sessions can access and respond to ticket chats. Without a login, access to the reply feature is not permitted.

Check here : Documentation