BeDesk - Customer Support Software & Helpdesk Ticketing System

Bug Fixes
format numbers to have a maximum of two decimal points in report's page.

use tag display name for report's page.

truncate long labels in report's page to avoid display issues.

set ticket closed_at and closed_by properties properly.

don't try to initiate pusher library when realtime method is set to log.

fix typo in installer for minimum required PHP version.

fix an error in "create admin" step of installation.

Enhancements
added "new ticket" button in user's ticket's list.

don't log 403 errors to console or sentry.

Bug Fixes
use script tag for embedding custom code on the page.

don't override original ticket when opening another ticket in a modal.

highlight text file syntax when previewing file on the site.

allow spaces in all configuration values.

gracefully handle errors or connection issues with server when searching for articles.

Enhancements
open article suggestions on new ticket page in a new browser tab, instead of a modal.

Bug Fixes
make register and login links visible on mobile.

properly use database prefix in tickets list page.

Enhancements
make categories and search page responsive.

Bug Fixes
fixed installation issue introduced in last update.

apply database prefixes specified during installation.

increment application version number during update process.

make custom pages scroll properly.

fixed envato yearly earnings report.

Enhancements
make article and custom pages share same style for content.

Bug Fixes
set ticket as "Open" or "Pending" when user replies via the site.

hide "merge" button when viewing ticket via modal in user details page.

make ticket replies searchable from agent mailbox.

hide "users" or "tickets" tab in agent mailbox search, if that tab has no corresponding results.

properly increment article views.

allow permissions and groups to be attached when creating a new user from admin area.

log user in after successfully resetting their password.

fixed tooltips on Internet Explorer 11.

prevent duplicate tags from being added to ticket.

Enhancements
improve elasticsearch provider accuracy and performance.

close ticket status dropdown when changing ticket status via keybind.

close Search autocomplete dropdown after clicking one of the search results.

show validation errors in "Add Email" modal in user details page.

allow agents to view user details page, even if they don't have permissions to edit users.

encode search queries, so they can contain accented characters.

allow users registered via social login to set/change their password in account settings page.

perform after reply action after changing ticket status via keybind or ticket status dropdown.

make "Next active ticket" after reply action smoother.

show notification to customer that their ticket or reply was submitted successfully.

add "Ctrl+Enter" keybind for submitting new reply.

allow tag that does not exist yet to be added to a ticket by clicking enter after entering tag's name.

Features
store search terms used by customers to search for articles.

added new queue configuration page in admin area.